Every purchase from Compass Business Solutions can be refunded in full within 7 days of the purchase date. That includes the Profit Leak Snapshot ($99), the FixKit 30-Day Plan ($299), the Bundle ($599), upgrades, the Days 31–60 and Days 61–90 add-ons, and paid calls.

For upgrades and add-ons, the 7 days start on the date of that purchase. Refunding an upgrade leaves you with what you had before it (for example, refunding the Bundle upgrade leaves you with your 30-Day Plan).

When a purchase is refunded, access to it in the FixKit portal ends.

Requests after 7 days are reviewed personally. Email support@compassbizsolutions.com (or tell Ask Jen, who will pass it along) and you'll hear back within 2 business days.

Regardless of timing, we will issue a full refund for:

• Duplicate charges — if you were charged more than once for the same product
• Technical failure — if a verified technical error on our end prevented access to your purchase
• Unauthorized charge — if your payment method was used without your authorization

FieldKit founding reservations (the $99 reservation and annual prepayments) are fully refundable any time before your go-live date.

ReviewKit is month-to-month. Cancel anytime and you won't be charged for the next month.

• Fastest: log in at fixkit.compassbizsolutions.com and tell Ask Jen you'd like a refund. She'll confirm with you twice, process it right away, and email you a confirmation.
• By email: write to support@compassbizsolutions.com with "Refund Request" in the subject, the email you used at purchase, and what you bought. We respond within 2 business days.

Refunds go back to the card you paid with, through Stripe. Most banks show them within 5–10 business days.

Refund terms for custom consulting engagements are specified in the individual service agreement. If no agreement specifies otherwise, a 50% refund is available if cancelled before work begins; no refund after work has commenced.

Refund questions: support@compassbizsolutions.com